Terms and Conditions
1.1 The following are the terms and conditions on which we supply products, digital gift cards and image downloads to you.
1.2 Please read these terms carefully before you submit your order to us on our website. Any order of our products or downloads you made on our website will be subject to these terms. Accordingly these terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 We are Luxury Hunt (Thailand) Co,. Ltd (referred to as “LuxuryHunt”, “we” or “us” in this document), a company registered in Thailand. Our company Govt. UID number is 0835556007082 and our registered office is at 88/2 Moo 5, Chaofa West Road, Chalong, Phuket 83130, Thailand.
1.4 You can contact us at any time by writing to us at email@example.com.
1.5 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. In these terms, when we use the words “writing” or “written” in these terms, this includes emails.
2. ONLINE SUPPLY OF GOODS
2.1 Orders and registration
As part of the process to place an order, you will need to provide mandatory registration information (such as your name, phone number, email address and post address) and to register for an account. If an order has already been placed and you wish to make a change to your registration information which would affect your order details, please see Paragraph 5 below. If you wish to make a change to your registration information which does not affect any order details, please make the necessary amendment to your data at https://shop.luxuryhunt.com/my-account/.
Upon registration you will create a unique account username and choose your password. You should maintain the security and confidentiality of such credentials. If you are aware or suspect that your credentials were stolen or there has been a security breach in respect of your account, please notify us immediately by firstname.lastname@example.org.
In addition, by registering your account with us, you will also view your recent orders, manage your shipping and billing address, and edit your password and account details.
2.2 Order process
You can place orders for our products through https://shop.luxuryhunt.com/ by clicking on “Add to Cart”. If you have already registered an account with us, you can consequently proceed to the check-out process.
You should note that you will be required to provide your payment details in order to make a purchase on our website, which you represent and warrant are both valid and correct. Further, you confirm that you are the person referred to in the information under the section “Billing”.
Once you have submitted and confirmed your order, we will acknowledge receipt of the order by confirming with you the details of the ordered products. However please note that this is not an acceptance of your order.
Our acceptance of your order will take place when we send a confirmation email to you to confirm that your order has been received and that payment has been successful. At this point, a contract will come into existence between you and us. This confirmation email from us will contain the order confirmation, billing details, shipping details, payment details and a list of your ordered products. For every successful order, we will follow up with a subsequent email to confirm the shipment of the order with the tracking code.
If we are unable to accept your order, we will inform you of this in writing and will refund you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because your payment has not been authorised, or because we have identified an error in the price or description of the product.
3. PRICE AND PAYMENT
3.1.1 The price of the product can be viewed on our website with or without taxes. The final price will vary depending on the delivery address (taking into account local sales tax, shipment costs etc) and can only be confirmed when you confirm the delivery address. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Paragraph 3.1.3 for what happens if we discover an error in the price of the product you order.
3.1.2 If the local tax rate changes between your order date and the date we supply the product, we will adjust the tax rate that you will be billed, unless you have already paid for the product in full before the change in the local tax rate.
3.1.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
3.2 Payment terms
3.2.1 We accept payment with the following payment methods: PayPal and Direct Bank Transfer. You must pay for the products before we dispatch them.
3.2.2 You should maintain the security and confidentiality of your payment details. If you are aware or suspect that your payment details were stolen or there has been a security breach, please notify us immediately by email@example.com.
4. OUR PRODUCTS
4.1 You should note that the images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 The packaging of the product may vary from that shown in images on our website.
5. YOUR RIGHTS AND OUR RIGHTS TO MAKE CHANGES
5.1 If you wish to make a change to an order please contact us as soon as you can by emailing us at firstname.lastname@example.org. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be affected as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Paragraph 7 – Your rights to end the contract).
5.2 However please note that if you wish to change an order which we are preparing for dispatch (or has already been dispatched to you), we will not be able to make the relevant changes. You will therefore need to return the relevant product to us or end the contract (see Paragraph 8 below).
5.3 If we make any changes to these terms or the products, we will only do so upon notifying you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
6.1.1 The costs of delivery will be as displayed to you when you reach the “check-out” stage of the online sale process. If you insert the country of your delivery address into https://shop.luxuryhunt.com/cart/, you can find more details about the available shipping options and delivery costs.
6.1.2 During the order process we will let you know when we will provide the products to you. We will use our best endeavours to deliver them to you within 30 days after the day on which we accept your order. If delivery will take longer than 30 days, we will notify you and provide you with the actual delivery date.
6.1.3 After your order and payment has been confirmed as “successful” (see Paragraph 2.3 above), we will send you to you, as soon as reasonably possible, a tracking code by email which you can use to track your order on the courier’s website.
6.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.3 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the products will be sent back to the courier’s local depot and we will leave you a note (ie. “Failed Delivery Note”) informing you of alternative delivery options.
6.4 If you do not re-arrange delivery. If you do not collect the products from the courier’s local depot or arrange for re-delivery according to our “Failed Delivery Note”, we will use best endeavours to contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract (see Paragraph 9.1 below).
6.5 When you become responsible for the goods. A product will be your responsibility from the time we deliver the product to the address you gave us or when you collect it from us.
6.6 When you own goods. You own a product once we have received payment in full.
6.7 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
6.7.1 deal with technical problems with our website;
6.7.2 update the product to reflect changes in relevant laws and regulatory requirements; or
6.7.3 make changes to the order as requested by you or notified by us to you (see Paragraph 5 above).
6.8 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when payment is due (see Paragraph 3.2) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products.
6.9 Your rights if we suspend the supply of products. We will contact you in advance, as far as possible, to tell you we will be suspending supply of the product. If we need to suspend supply of a product for more than 30 days, you may contact us to end the contract for a product and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
7. YOUR RIGHTS TO END THE CONTRACT
7.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
7.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see Paragraph 10;
7.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see Paragraph 7.2;
7.1.3 If you have just changed your mind about the product within 14 days (“Cooling Off Period”), see Paragraph 7.3; You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods; and
7.1.4 In all other cases (if we are not at fault and there is no right to change your mind), see Paragraph 7.6.
7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 7.2.1 to 7.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
7.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to (see Paragraph 5.3);
7.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
7.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;
7.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or
7.2.5 you have a legal right to end the contract because of something we have done wrong.
7.3 Exercising your right to change your mind within 14 days (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days after your receipt (or your nominee’s receipt) of the goods (“Cooling Off Period”) and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below at Paragraph 7.5.
7.4 How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receive/s the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive/s the last delivery to change your mind about the goods.
7.5 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (either under Paragraph 7.1 or 7.3), you can still end the contract before it is completed, but you may have to reimburse us reasonable compensation for any costs incurred as a result of your ending the contract. A contract for goods is completed when the product is delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind within the time specified under Paragraph 7.4, just contact us to let us know.
The contract will end immediately and we will refund any sums paid by you for products not provided, but we may deduct from that refund reasonable compensation for any costs incurred as a result of your ending the contract.
8. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND) AND HOW TO RETURN PRODUCTS YOU HAVE ORDERED
8.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
8.1.1 Email. Email our Customer Care team at email@example.com. Please provide your name, home address, order number and details of the order and, where available, your phone number and email address.
8.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us at this address:
Luxury Hunt (Thailand) Co,. Ltd
88/2 Moo 5, Chaofa West Road
Chalong, Phuket 83130
Please contact our Customer Care team by email at firstname.lastname@example.org and they will confirm all the information and process for the return. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
8.3 When we will pay the costs of return. We will pay the costs of return:
8.3.1 if the products are faulty or misdescribed; or
8.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances you must pay the costs of return.
8.4 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
8.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
8.5.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
8.5.2 The maximum refund for delivery costs will be the costs of secure delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
8.6 When your refund will be made. We will make any refunds due to you as soon as possible in the following instances (including when you are exercising your right to change your mind under paragraph 7.3 to 7.5):
8.6.1 If the products have already been dispatched, if they are directly sent by you and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see paragraph 8.2.
8.6.2 If the products have not been dispatched yet and the order has been cancelled, your refund will be made within 14 days of you notifying us or we notifying you the end of the contract, or your telling us you have changed your mind under paragraph 7.3 to 7.5.
9. OUR RIGHTS TO END THE CONTRACT
9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you breach these terms and conditions.
10. IF THERE IS A PROBLEM WITH THE PRODUCT
10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact our Customer Care team at email@example.com, we might require to obtain pictures of the products or evidence of the issue in case of such requests
10.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract.
10.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must contact our Customer Care team at firstname.lastname@example.org, and then return the products as per the return policy stated in paragraph 8 (see further details on the return and refund process and shipment costs).
11. PURCHASING GIFT CARD
11.1 LuxuryHunt Gift Cards must be purchased online and can be used for new reservations booked directly with the hotel.
12. USING YOUR GIFT CARD
12.1 LuxuryHunt Gift Cards are for specific packages at specific hotels as advertised in the Gift Card shop. Gift cards cannot be used with pre-paid reservations or any other offer, promotion, or rate published outside LuxuryHunt channels. Gift Cards can only be redeemed when staying at the property on the card and cannot be used for pre-payment or deposits.
13. GIFT CARD EXPIRATION
13.1 The expiry of each gift card can vary according to the package purchased. They cannot be used beyond the stated expiration date.
14. GIFT CARD RETURNS
14. All sales of Gift Cards are final. You may not return, cancel, redeem for cash or apply to any credit card balance any Gift Card after it is purchased, unless otherwise stated by law.
15. LOST OR STOLEN GIFT CARDS
15.1 Gift Card digital downloads have monetary value and should be protected accordingly. Ownership and risk of loss of Gift Cards is transferred to the recipient of the Gift Card immediately upon completion of processing of the order. Neither LuxuryHunt or the hotel will refund or replace, and will not be liable for, any lost, stolen, copied or compromised Gift Card.
15.2 If you suspect that a Gift Card has been copied, stolen or compromised in any way, please contact the hotel’s reservations team.
16. GIFT CARD CUSTOMER SERVICE
16. If you need assistance with the purchase of your Gift Card, please contact LuxuryHunt Customer Support at email@example.com.
17. GIFT CARD DELIVERY INFORMATION
17. All orders of digital Gift Cards are subject to a process that compares information provided by you with information provided by your financial institution. If there is a discrepancy, your Gift Card order may be delayed or held until the information can be verified. If such information cannot be adequately verified such order may be cancelled at the discretion of LuxuryHunt. If the date on which you want your Gift Card has passed and you have not received your Gift Card, please contact LuxuryHunt Customer Support on firstname.lastname@example.org.
18. LUXURYHUNT GALLERY INTELLECTUAL PROPERTY; LIMITED LICENSE TO USERS
- Unless you enter into a license agreement with LuxuryHunt you may not download, distribute, display and/or copy any LuxuryHunt Content.
- You may not remove any watermarks or copyright notices contained in the LuxuryHunt Content.
19. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
19.1 We are responsible to you for foreseeable loss and damage caused by us.
19.1.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
19.1.2 Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
19.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and for defective products under the Consumer Protection Act 1979.
19.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
20. OTHER IMPORTANT TERMS
20.1 We may transfer this agreement to someone else.
20.1.1 We may transfer our rights and obligations under these terms to another organisation.
20.1.2 We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
20.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
20.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
20.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
20.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you fail to make payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
20.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by Thai law and you can bring legal proceedings in respect of the products in the Thai courts.
21. ALTERNATIVE DISPUTE RESOLUTION
21. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
22. HOW WE MAY USE YOUR PERSONAL INFORMATION
23. LUXURYHUNT TRADEMARKS
23.3 You agree that you will not use LuxuryHunt’s Trademarks in any manner that might tarnish, disparage, or reflect adversely on such Trademarks or LuxuryHunt.
23.4 You agree that you will not contest or otherwise challenge (e.g., in any legal action or otherwise), or assist or encourage any other person or entity to contest or challenge, the validity of any of LuxuryHunt Trademarks or the Trademark rights claimed by LuxuryHunt.
23.5 You agree that you will not use any LuxuryHunt Trademark or any variant thereof including misspellings) as a domain name or as part of a domain name regardless of the top-level domain, or as a metatag, keyword, or any other type of programming code or data.
23.6 You may not at any time, adopt or use, without LuxuryHunt’s prior written consent any word or mark which is similar to or likely to be confused with LuxuryHunt’s Trademarks.
23.7 The look and feel of the LuxuryHunt website, including all page headers, custom graphics, button icons, and scripts, is the trade dress and/or trademark or service mark of LuxuryHunt and may not be copied, imitated or used, in whole or in part, without the prior written consent of LuxuryHunt.
23.8 All other trademarks, product names, and company names or logos used or appearing on the LuxuryHunt website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by LuxuryHunt, unless expressly so stated.
23.9 You may not use a LuxuryHunt trademark, logo, Image or other proprietary graphic of LuxuryHunt to link to the LuxuryHunt website without the prior written consent of LuxuryHunt.
23.10 You may not frame or hotlink to the LuxuryHunt website or any Image without the prior written consent of LuxuryHunt.
24. You agree that you shall not:
24.1 Engage in any conduct that shall constitute a violation of any law or that infringes the rights of LuxuryHunt or any third party.
24.3 Violate the rights of LuxuryHunt or any third party (including rights of privacy and publicity) or abuse, defame, harass, stalk or threaten another.
25. RESTRICTION AND TERMINATION OF USE
25. LuxuryHunt may block, restrict, disable, suspend or terminate your access to all or part of the Site and/or LuxuryHunt Content at any time in LuxuryHunt’s discretion, without prior notice or liability to you. Any conduct by you that, in LuxuryHunt’s sole discretion, restricts or inhibits any other person or entity from using or enjoying the Site is strictly prohibited and may result in the termination of your access to the Site without further notice.
26. LINKS TO THIRD PARTY SITES
26. In the event that the Site is available through any third-party platform, or if LuxuryHunt provides links from the Site to any third-party platform or permits any third party to link from its platform to the Site, you understand and agree that LuxuryHunt makes no warranty of any kind, express or implied, and accepts no responsibility for any content or practices of such third parties or their platforms. Such platforms are not under the control of LuxuryHunt, and LuxuryHunt provides and/or permits these links only as a convenience to you. The inclusion of any link does not imply affiliation, endorsement, or adoption by LuxuryHunt.
27. WARRANTIES AND DISCLAIMERS